Return

Returns Policy for Fox Personalized Wholesale

At Fox Personalized Wholesale, we strive for complete customer satisfaction. We understand that there may be instances where returns or exchanges are necessary. Below is our detailed Returns Policy designed to assist you efficiently and effectively.

Return Eligibility

• Custom Products: Due to the personalized nature of our products, custom-made items cannot be returned or exchanged unless they are defective or significantly different from what was ordered. We provide detailed proofs and require customer approval before production to ensure satisfaction.
• Non-Custom Products: Items that are not customized can be returned within 30 days of receipt, provided they are in their original, unused condition.

Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement to be sent to you at no additional cost or offer a full refund.
• Please provide photographic evidence of the defective or incorrect item to facilitate the return process.

Return Process

1. Contact Customer Service: Before returning any product, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns will not be accepted without a valid RMA number.
2. Return Instructions: Our customer service team will provide you with detailed instructions on how to return your product, including the return shipping address.
3. Packing and Shipping: Please pack the item securely in its original packaging, if possible, and include any accessories, manuals, and documentation that came with the product. The customer is responsible for return shipping costs unless the return is due to a defective product or our error.
4. Refund Processing: Once we receive and inspect the returned item, we will process your refund or exchange as requested. Refunds will be issued to the original method of payment within a certain number of days, depending on your card issuer's policies.

Conditions

• Items returned without a valid RMA number, beyond the return period, or not in their original condition and packaging may be rejected or subject to a restocking fee.
• Return shipping costs are non-refundable, except in cases of defective products or errors on our part.

Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products (with personalization), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Information] and send your item to the return address provided by our customer service team.

Contact Us

For more information about our returns policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [Your Contact Email] or by mail using the details provided below:

[Your Company Address]